How does Advantage Students work?

 

Students enter their information via a secure website.

Payment is made online by the student (or optionally sent to the school for payment)

Background check is performed (turnaround time typically less than 3 business days)

Student receives confirmation email when the report is complete

Results can be viewed online by the student and a designated school official

Information can be shared between the student, school and hospital if desired





Where do I take my drug test?


You will receive an email with instructions for scheduling and completing the drug screen. If you are paying by credit card you will receive this email
once your order has been submitted. If you are not paying by credit card you will receive the email once your payment has been received or a school/hospital administrator has approved your order. If you do not received this email, please contact customer service at (800) 800-3774.

Please do not attempt to take a drug screen without first receiving this confirmation. Once the test has been taken, the lab will send us the results and they will be posted to the Advantage Students website once they are available.



How will I know when my background check is completed?


You will receive an email notification once your background report results are completed. You can log in to your account at any time to view the status of your background check. There are three status levels: PROCESSING, PENDING, and COMPLETE.

  • Processing means that it is a new order and we have not received any results back yet.

  • Pending means that the report is still pending, but we have received some of the results back. You can click on Pending and a status report will pop up.

  • Complete means that we have received all of the results from your background screening and the report is complete. You can click on Complete and your completed report will pop up.







What is my UserID?


Advantage Students does not utilize UserID’s. Students wanting to log into their account need to use the email address that they gave when placing their order.

 



Forgot Password


To reset your password click on the “Forgot your Password?” link and enter the email address that you created your order with.  An email will be sent to your inbox with a link to create a new password.


If you cannot remember which email address you used or if that email address is no longer valid, please contact Customer Service.

 


How do I edit my account information?

 

Account information cannot be edited on the site. Please contact Customer Service with further questions.



How do I share my results with a school and/or hospital?


While logged into your Advantage Students account, select the school or hospital from the participating members box and then click share.  Once the school or hospital name appears in the “Shared Schools” or “Shared Hospitals” box the institution has instant access to your report.


Your report may be shared with multiple schools and hospitals once your order has been placed.



I was never asked for my credit card information.

If you were not prompted to enter your credit card information at the end of your submission, you have either selected a school that pays for students packages or you have selected a money order option. This will be indicated on your confirmation under “Method of Payment”.


If your method of payment is “Direct Bill,”  the order has been sent to your school to approve the charges.  Your order will not begin processing until the school has approved the order.  Your drug screening information will be emailed to you once the school has approved the order.


If your method of payment is “Money Order,” please mail a money order for the full amount listed on your confirmation to the address below with a copy of the confirmation email.  Your order will not begin processing until the money order is received.  Your drug screening information will be emailed to you once money order is received.


InfoMart
1582 Terrell Mill Road
Marietta, GA 30067



How long does it take for my order to complete?

The entire report takes anywhere from 3 – 5 business days to complete.  The report will not be marked complete until all services have completed including the drug screening.


Drug Screening

Once the order has been processed and payment has been received, an email will be sent to you with a link that will direct you to a website where you can schedule your drug test.  If you are paying by credit card you will receive this email instantly. If you are not paying by credit card, you will receive the email once your payment has been received or a school/hospital administrator has approved your order. If you do not receive this email, please contact Customer Service.  Please do not attempt to take a drug screen without first scheduling through Advantage Students.   Drug tests taken at alternate locations without the proper documents cannot be used for your report.


Once you are directed to the site, choose a collection facility (clinic) convenient to you.  You must go to the site you select for the drug test.  If asked for an address, complete the appropriate fields.  The search results will identify the clinics in the closest proximity to the address you provide. When you have finished selecting a lab, print the “ePassport” and take this with you to the clinic along with a photo ID.  The link to schedule your drug test is also available on the confirmation page and in your Advantage Students account profile which you can access by logging into your account.


Although the ePassport will indicate to “Proceed Immediately” to take your test, it is valid for up to 6 months from the date you scheduled it, however it is advisable to take the test ASAP for quicker results.   

 

Once the test has been taken the results will be sent to the lab and the results are then made available within 24 to 48 hours, at which point they will be posted to your Advantage Students Profile.

 



How do I remove a shared school and or hospital?

Contact Advantage Students at 800-800-3774, option 3.

 



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